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Welcome to FusionDesk! This guide walks you through everything you need to go from a brand-new account to handling your first support ticket — including workspace configuration, team setup, and connecting via the API. By the end, you’ll have a fully operational workspace ready for real work.
1

Sign up and access your workspace

Head to fusiondesk.in and click Get Started Free. Enter your work email address and choose a password, then verify your email using the confirmation link sent to your inbox.Once verified, you’ll land on your personal FusionDesk dashboard. Your workspace URL follows the pattern:
Bookmark this URL — it’s your team’s home base inside FusionDesk.
Use your company domain email when signing up. FusionDesk can automatically match future teammates to your workspace when they register with the same domain.
2

Configure your workspace

Before inviting anyone, take two minutes to personalise your workspace so your team recognises it immediately.
  1. Open the Settings menu from the left sidebar.
  2. Select Workspace Settings → General.
  3. Set your Workspace Name (e.g., Acme Support).
  4. Upload a logo and choose your brand colour — both appear in outgoing email notifications and the agent portal.
  5. Set your default timezone so SLA clocks and timestamps are accurate for your team.
  6. Click Save Changes.
Your workspace name appears in all customer-facing emails and in the browser tab your agents see every day — choose something clear and recognisable.
3

Invite your team members

A support operation runs on people. Bring your team in now so they’re ready when tickets start arriving.
  1. Go to Settings → Team Members and click Invite Members.
  2. Enter one or more email addresses (comma-separated for bulk invites).
  3. Assign each invitee a role: Administrator, Agent, or Viewer. See Core Concepts for a full breakdown of permissions per role.
  4. Click Send Invites.
Teammates receive an email with a direct link to join your workspace. Their account is created the moment they accept.
You can re-send or revoke pending invitations at any time from the Pending Invites tab in Team Members settings.
4

Create your first ticket

With your workspace configured and your team on board, create a ticket to see FusionDesk’s helpdesk flow in action.
  1. Click New Ticket in the top-right corner of the dashboard.
  2. Fill in the required fields:
    • Subject — a short, descriptive title for the issue.
    • Description — full details of the customer’s problem.
    • Priority — choose Low, Medium, High, or Urgent.
    • Assignee — pick a team member or leave it unassigned for now.
  3. Click Create Ticket.
Your ticket is now live in the queue. You can update its status, add internal notes, attach files, and log time directly from the ticket detail view.
FusionDesk automatically calculates SLA deadlines the moment a ticket is created, based on its priority level and the SLA policy attached to your workspace.
5

Connect via the API

FusionDesk’s REST API lets you create and manage tickets programmatically — perfect for automating intake from your own apps or integrations.Retrieve your API key
  1. Go to Settings → API & Integrations.
  2. Click Generate API Key (or copy an existing one).
  3. Store the key securely — it won’t be shown again after you navigate away.
Make your first API callUse the key as a Bearer token in the Authorization header. The example below creates a ticket via POST /tickets:
A successful request returns 201 Created with the full ticket object, including the system-generated ticket_id you can use for future updates.
Never expose your API key in client-side code or public repositories. Rotate compromised keys immediately from Settings → API & Integrations.
Mobile access — FusionDesk is fully responsive and works in any mobile browser. Native iOS and Android apps are available on the App Store and Google Play, giving your agents real-time push notifications for new tickets and SLA alerts on the go.

What’s next?

You’re up and running. Explore these resources to go deeper:

Creating and Managing Tickets

Learn how to organise, prioritise, filter, and resolve tickets at scale — including bulk actions, saved views, and SLA management.

API Reference

Explore the full FusionDesk REST API: endpoints for tickets, projects, tasks, users, and webhooks — with live request examples.