1
Sign up and access your workspace
Head to fusiondesk.in and click Get Started Free. Enter your work email address and choose a password, then verify your email using the confirmation link sent to your inbox.Once verified, you’ll land on your personal FusionDesk dashboard. Your workspace URL follows the pattern:Bookmark this URL — it’s your team’s home base inside FusionDesk.
2
Configure your workspace
Before inviting anyone, take two minutes to personalise your workspace so your team recognises it immediately.
- Open the Settings menu from the left sidebar.
- Select Workspace Settings → General.
- Set your Workspace Name (e.g., Acme Support).
- Upload a logo and choose your brand colour — both appear in outgoing email notifications and the agent portal.
- Set your default timezone so SLA clocks and timestamps are accurate for your team.
- Click Save Changes.
Your workspace name appears in all customer-facing emails and in the browser tab your agents see every day — choose something clear and recognisable.
3
Invite your team members
A support operation runs on people. Bring your team in now so they’re ready when tickets start arriving.
- Go to Settings → Team Members and click Invite Members.
- Enter one or more email addresses (comma-separated for bulk invites).
- Assign each invitee a role: Administrator, Agent, or Viewer. See Core Concepts for a full breakdown of permissions per role.
- Click Send Invites.
4
Create your first ticket
With your workspace configured and your team on board, create a ticket to see FusionDesk’s helpdesk flow in action.
- Click New Ticket in the top-right corner of the dashboard.
- Fill in the required fields:
- Subject — a short, descriptive title for the issue.
- Description — full details of the customer’s problem.
- Priority — choose Low, Medium, High, or Urgent.
- Assignee — pick a team member or leave it unassigned for now.
- Click Create Ticket.
FusionDesk automatically calculates SLA deadlines the moment a ticket is created, based on its priority level and the SLA policy attached to your workspace.
5
Connect via the API
FusionDesk’s REST API lets you create and manage tickets programmatically — perfect for automating intake from your own apps or integrations.Retrieve your API keyA successful request returns
- Go to Settings → API & Integrations.
- Click Generate API Key (or copy an existing one).
- Store the key securely — it won’t be shown again after you navigate away.
Authorization header. The example below creates a ticket via POST /tickets:201 Created with the full ticket object, including the system-generated ticket_id you can use for future updates.Mobile access — FusionDesk is fully responsive and works in any mobile browser. Native iOS and Android apps are available on the App Store and Google Play, giving your agents real-time push notifications for new tickets and SLA alerts on the go.
What’s next?
You’re up and running. Explore these resources to go deeper:Creating and Managing Tickets
Learn how to organise, prioritise, filter, and resolve tickets at scale — including bulk actions, saved views, and SLA management.
API Reference
Explore the full FusionDesk REST API: endpoints for tickets, projects, tasks, users, and webhooks — with live request examples.

