# FusionDesk

## Docs

- [FusionDesk Articles API — Manage Knowledge Base Articles](https://docs.fusiondesk.dev/api/articles.md): Retrieve, search, create, update, and delete Knowledge Base articles via the REST API.
- [Authenticating FusionDesk REST API Requests with API Keys](https://docs.fusiondesk.dev/api/authentication.md): Generate an API key in FusionDesk settings and pass it as a Bearer token in the Authorization header to authenticate every API request.
- [FusionDesk Customers API — Create, Update & Delete](https://docs.fusiondesk.dev/api/customers.md): Manage customers and directory records in FusionDesk using the REST API.
- [FusionDesk REST API Error Codes and Troubleshooting Guide](https://docs.fusiondesk.dev/api/errors.md): Understand FusionDesk REST API HTTP status codes, error response structure, and how to diagnose and resolve common API errors in your integration.
- [FusionDesk REST API — Developer Reference Overview](https://docs.fusiondesk.dev/api/overview.md): The FusionDesk REST API lets you create tickets, manage projects, sync users, and automate workflows programmatically over HTTPS with JSON payloads.
- [FusionDesk Tickets API — Create, Update & Delete](https://docs.fusiondesk.dev/api/tickets.md): Create, retrieve, update, and delete support tickets with the FusionDesk REST API. Manage status, priority, assignees, and SLA fields programmatically.
- [FusionDesk Core Concepts: Tickets, Projects, SLAs & Roles](https://docs.fusiondesk.dev/core-concepts.md): Learn the key building blocks of FusionDesk — tickets, projects, tasks, SLAs, workspaces, and roles — explained clearly for new users and admins.
- [Set Up Your FusionDesk Organization Account Settings](https://docs.fusiondesk.dev/guide/admin/account-setup.md): Configure your FusionDesk organization: set your workspace name, timezone, business hours, and email channel settings to start handling tickets.
- [Configure the FusionDesk AI Agent](https://docs.fusiondesk.dev/guide/admin/ai-agent.md): Enable the AI Agent, configure system instructions, set confidence handoff thresholds, and establish conversation/monthly budget cost limits.
- [FusionDesk Plans and Billing Quotas](https://docs.fusiondesk.dev/guide/admin/billing-and-plans.md): Understand FusionDesk pricing plans, subscription tiers, ticket/chat quotas, and billing meters.
- [Customize FusionDesk Branding and Ticket Workflows](https://docs.fusiondesk.dev/guide/admin/customization.md): Personalize FusionDesk with your brand colors, logo, and custom email templates to deliver a consistent experience for your customers and agents.
- [FusionDesk Security Settings, Policies, and Compliance](https://docs.fusiondesk.dev/guide/admin/security.md): Configure two-factor authentication, session policies, IP allowlisting, and audit logs in FusionDesk to keep your workspace secure and compliant.
- [Invite, Assign, and Manage Your Team in FusionDesk](https://docs.fusiondesk.dev/guide/admin/team-management.md): Invite agents and admins to FusionDesk, assign roles, organize teams into groups, and control access to tickets, projects, and settings.
- [Build and Customize Analytics Dashboards in FusionDesk](https://docs.fusiondesk.dev/guide/analytics/dashboards.md): Create role-specific dashboards in FusionDesk to monitor ticket volume, agent performance, SLA compliance, and project progress in real time.
- [Generate, Schedule, and Export Reports in FusionDesk](https://docs.fusiondesk.dev/guide/analytics/reports.md): Run built-in and custom reports in FusionDesk to measure ticket resolution times, team productivity, SLA compliance, and customer satisfaction scores.
- [Manage Notification Preferences and Alerts in FusionDesk](https://docs.fusiondesk.dev/guide/collaboration/notifications.md): Set up automated email, in-app, and mobile push notifications in FusionDesk to stay informed about ticket updates and task deadlines.
- [Collaborate with Your Team in FusionDesk Workspaces](https://docs.fusiondesk.dev/guide/collaboration/workspace.md): Use FusionDesk shared workspaces to communicate with teammates, manage shared queues, and coordinate across projects and departments.
- [Manage Projects in FusionDesk: A Complete Overview](https://docs.fusiondesk.dev/guide/projects/overview.md): Create and manage projects in FusionDesk to coordinate team efforts, assign members, track progress, and deliver work on time with full visibility.
- [Set and Manage Priorities Across Tickets and Tasks](https://docs.fusiondesk.dev/guide/projects/priorities.md): Use FusionDesk priority levels to rank tickets and tasks by urgency, keep teams focused, and ensure critical issues are resolved first.
- [Create and Assign Tasks Within FusionDesk Projects](https://docs.fusiondesk.dev/guide/projects/tasks.md): Add tasks to FusionDesk projects, assign them to team members, set due dates and priorities, and track completion status through to delivery.
- [How to Create and Submit Tickets in FusionDesk](https://docs.fusiondesk.dev/guide/tickets/create-tickets.md): Learn how to create support tickets in FusionDesk from the dashboard, via email, or through the REST API with required fields and priority settings.
- [How to Manage, Update, and Resolve Tickets in FusionDesk](https://docs.fusiondesk.dev/guide/tickets/manage-tickets.md): Update ticket status, reassign tickets to agents, add internal notes, merge duplicates, filter your queue, and close resolved issues in FusionDesk.
- [Configure SLA Policies for Support Ticket Response Times](https://docs.fusiondesk.dev/guide/tickets/sla-policies.md): Set up Service Level Agreement policies in FusionDesk to define first-response and resolution time targets for each ticket priority level, with escalations and business hours.
- [FusionDesk: Integrated Service Management Platform](https://docs.fusiondesk.dev/introduction.md): FusionDesk unifies help desk ticketing, project management, and team collaboration into one platform to help you deliver exceptional customer service.
- [FusionDesk Quickstart: Up and Running in 10 Minutes](https://docs.fusiondesk.dev/quickstart.md): Set up your FusionDesk workspace, invite your team, create your first support ticket, and make your first API call — all in under 10 minutes.
- [Authenticating with the FusionDesk SDK](https://docs.fusiondesk.dev/sdk/authentication.md): Initialize the FusionDesk SDK with your API key to authenticate all requests automatically.
- [FusionDesk Example Applications](https://docs.fusiondesk.dev/sdk/example-apps.md): Explore ready-to-run implementation examples showing how to integrate FusionDesk ticketing, Knowledge Base, and live chat features into Vue, React, and Svelte applications.
- [FusionDesk JavaScript and TypeScript SDK Reference](https://docs.fusiondesk.dev/sdk/javascript.md): Integrate ticketing, Knowledge Base retrieval, and real-time live chat into your JavaScript and TypeScript projects.
- [FusionDesk SDK Overview — JavaScript and Python SDKs](https://docs.fusiondesk.dev/sdk/overview.md): Use the official FusionDesk SDKs for JavaScript and Python to integrate ticket management, project tracking, and webhooks into your application.