Manage Projects in FusionDesk: A Complete Overview

Projects in FusionDesk give your team a single, structured space to plan work, coordinate efforts, and track progress from kickoff to completion. Whether you’re running a product launch, an IT infrastructure upgrade, or an ongoing support initiative, projects let you bring together tasks, team members, and deadlines under one roof — so nothing slips through the cracks.

What Is a Project in FusionDesk?

A project is a container that groups related tasks and team members into one organized workspace. Each project gives you:

Tasks — the individual units of work that need to be completed.
Team members — the people responsible for delivering the work.
Due dates — target completion dates at both the project and task level.
Status tracking — a real-time view of whether the project is planning, active, on hold, or complete.

Projects sit at the top of FusionDesk’s work hierarchy. Tasks live inside projects, and tickets can be linked to projects to bridge service requests with planned work.

Creating a Project

Navigate to Projects

From the left sidebar, select Projects, then click New Project in the top-right corner.

Fill in project details

Enter a Name and optional Description for the project. Set a Due Date so the team knows the target completion date.

Add team members

In the Team Members field, search for and select the colleagues who will work on this project. You can add more members later from the project settings.

Create the project

Click Create Project. FusionDesk opens the new project board and prompts you to add your first task.

You can also create a project directly via the API:

curl -X POST https://api.fusiondesk.in/v1/projects \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Website Relaunch",
    "description": "End-to-end redesign and launch of the marketing site.",
    "due_date": "2025-09-30",
    "member_ids": ["usr_01", "usr_02"]
  }'

A successful response returns the new project object:

{
  "id": "proj_abc123",
  "name": "Website Relaunch",
  "description": "End-to-end redesign and launch of the marketing site.",
  "status": "planning",
  "due_date": "2025-09-30",
  "member_ids": ["usr_01", "usr_02"],
  "task_count": 0,
  "created_at": "2025-06-01T09:00:00Z"
}

Project Fields Reference

You can update any project field at any time by opening the project and clicking the Settings tab. The table below describes each available field.

Field	Description
Name	The display name of the project. Keep it short and descriptive so team members can identify it at a glance.
Description	A longer summary of the project’s goals, scope, or context. Supports rich text and inline links.
Status	The current state of the project: Planning, Active, On Hold, or Completed.
Due Date	The target date for full project completion. Overdue projects are flagged in red on the project list.
Team Members	The people assigned to the project. Members receive notifications for project updates and can be assigned tasks.

Retrieving and Updating Projects

To fetch a list of all your projects, send a GET request to the projects endpoint:

curl https://api.fusiondesk.in/v1/projects \
  -H "Authorization: Bearer YOUR_API_TOKEN"

To update a specific project — for example, to change its status to completed:

curl -X PUT https://api.fusiondesk.in/v1/projects/proj_abc123 \
  -H "Authorization: Bearer YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "completed"
  }'

Archiving and Deleting Projects

When a project is complete, you have two options for winding it down: Archive a project when you want to preserve the record but remove it from your active project list. Archived projects remain searchable and fully readable, but no new tasks can be added.

Open the project and click Settings.
Scroll to the Danger Zone section and click Archive Project.
Confirm the action. The project moves to the Archived tab in the Projects list.

Delete a project when you want to permanently remove it and all its tasks. This action cannot be undone.

Deleting a project permanently removes all tasks, comments, attachments, and activity history associated with it. Linked tickets are not deleted but will lose their project association. Archive instead of delete whenever possible.

Open the project and click Settings.
In the Danger Zone section, click Delete Project.
Type the project name to confirm, then click Delete.

You can also delete a project via the API:

curl -X DELETE https://api.fusiondesk.in/v1/projects/proj_abc123 \
  -H "Authorization: Bearer YOUR_API_TOKEN"

Linking Tickets to a Project

FusionDesk lets you connect help desk tickets directly to a project, giving you full context when service requests are part of a larger initiative.

Open the ticket

Navigate to Help Desk and open the ticket you want to link.

Find the Project field

In the ticket detail panel on the right, locate the Project field under the Details section.

Select a project

Click the Project field, search for the target project by name, and select it. The ticket now appears in the project’s Linked Tickets tab.

You can also link tickets from within a project. Open the project, go to the Linked Tickets tab, and click Link Ticket to search and attach existing tickets.

FusionDesk includes project templates for common workflows such as IT onboarding, product launches, and incident response. When creating a new project, click Use a Template instead of starting from scratch to pre-populate tasks and recommended team roles. You can customise any template before saving.

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Manage Projects in FusionDesk: A Complete Overview

What Is a Project in FusionDesk?

Creating a Project

Project Fields Reference

Retrieving and Updating Projects

Archiving and Deleting Projects

Linking Tickets to a Project

​What Is a Project in FusionDesk?

​Creating a Project

​Project Fields Reference

​Retrieving and Updating Projects

​Archiving and Deleting Projects

​Linking Tickets to a Project

What Is a Project in FusionDesk?

Creating a Project

Project Fields Reference

Retrieving and Updating Projects

Archiving and Deleting Projects

Linking Tickets to a Project