FusionDesk Plans and Billing Quotas

FusionDesk offers flexible subscription tiers to match your team’s support scale, from small startups to high-volume teams.

Subscription Tiers Summary

Plan	Monthly Tickets	Monthly Chats	AI Agent Integration	Seats / Agent Limits
Free	100 tickets	500 chats	Disabled	Limited
Standard	1,000 tickets	5,000 chats	Optional Add-on	Expanded Seats
Pay-As-You-Go (PAYG)	Unlimited	Unlimited	Full Integration	Unlimited Agent Seats

The Free Plan is perfect for bootstrapping support workflows:

Monthly Tickets: Limited to 100 tickets per month.
Monthly Chats: Limited to 500 chats per month.
AI Agent Automation: Disabled. Trying to access AI Agent settings on the Free plan will display an upgrade prompt.

The PAYG Plan offers maximum scale with metered volume billing:

Monthly Tickets: Unlimited.
Monthly Chats: Unlimited.
AI Agent Integration: Fully Integrated under Unlimited Agent Seats.
Billing Tracking: Generative AI responder usage (message count) is tracked as llmMessagesCount and synchronized daily to Stripe under the metered product items matching "ai" or "llm".