FusionDesk JavaScript and TypeScript SDK Reference

npm install fusiondesk-sdk

import { initializeSdk } from 'fusiondesk-sdk';

initializeSdk('org.pk.0123456789abcdef0123456789abcdef', {
  baseUrl: 'https://api.fusiondesk.dev',
  debounceTimeout: 300,
  cacheArticles: true,
  searchCacheEnabled: true,
  searchCacheCapacity: 50
});

import { getTickets } from 'fusiondesk-sdk';

const page = await getTickets(null, 50); // getTickets(parentId, limit)
console.log('Tickets count:', page.count());
page.items().forEach(ticket => {
  console.log(`[${ticket.status}] ${ticket.subject}`);
});

import { submitTicket } from 'fusiondesk-sdk';

const ticket = await submitTicket({
  subject: 'SSO Login Failure',
  message: 'SSO returns 500 when logging in from Chrome.'
});
console.log('Ticket submitted:', ticket.id);

import { postUpdate } from 'fusiondesk-sdk';

const update = await postUpdate('tkt_12345', {
  message: 'We are investigating the logs now.',
  sender: {
    uid: 'agent_99',
    name: 'Alex Rivera',
    type: 'agent'
  }
});

import { createCustomer } from 'fusiondesk-sdk';

const customer = await createCustomer({
  firstName: 'John',
  lastName: 'Doe',
  email: 'john.doe@example.com',
  phone: '+15555555555'
});

import { searchArticles } from 'fusiondesk-sdk';

const results = await searchArticles('password reset', 10);
results.items().forEach(article => {
  console.log(article.name, article.content);
});

import { startChat, sendMessage, endChat } from 'fusiondesk-sdk';

// 1. Establish connection and listen for incoming messages
const session = startChat(
  { uid: 'visitor_123', name: 'John Doe', type: 'customer' }, // Sender details
  { url: 'https://chat.fusiondesk.dev', resumeSession: true }, // Chat options
  (message) => {
    console.log(`Received message: ${message.message} from ${message.sender.name}`);
  }
);

session.onConnect(() => console.log('Connected to support chat!'));

// 2. Send messages
sendMessage('Hello, is anyone online?');

// 3. Close the chat session
endChat();