> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fusiondesk.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Build and Customize Analytics Dashboards in FusionDesk

> Create role-specific dashboards in FusionDesk to monitor ticket volume, agent performance, SLA compliance, and project progress in real time.

FusionDesk dashboards give you a live, at-a-glance view of the metrics that matter most to your team. Whether you're a support manager tracking SLA performance, an agent monitoring your own queue, or an executive reviewing weekly ticket trends, you can build a dashboard tailored exactly to your needs — without writing a single query.

## Default Dashboards

When you first log in, FusionDesk provides three pre-built dashboards to help you get started immediately:

<CardGroup cols={3}>
  <Card title="Overview" icon="chart-pie">
    A high-level snapshot of your entire workspace: total open tickets, tickets created today, average first response time, and active agents.
  </Card>

  <Card title="Agent Performance" icon="user-chart">
    Individual and team-level metrics including tickets resolved per agent, average handle time, customer satisfaction scores, and first-contact resolution rate.
  </Card>

  <Card title="SLA Compliance" icon="clock">
    Tracks first response SLA and resolution SLA compliance rates across all priorities, with a breakdown by group and breach count.
  </Card>
</CardGroup>

Default dashboards are read-only and refresh every 60 seconds. You can duplicate any default dashboard to use it as the starting point for a custom version.

## Creating a Custom Dashboard

<Steps>
  <Step title="Navigate to Analytics">
    Click **Analytics** in the left navigation panel, then select **Dashboards** from the sub-menu.
  </Step>

  <Step title="Start a new dashboard">
    Click the **+ New Dashboard** button in the top-right corner. Enter a name for your dashboard and an optional description, then click **Create**.
  </Step>

  <Step title="Add widgets">
    Your new empty dashboard canvas opens. Click **+ Add Widget** to open the widget library. Browse or search for the metrics you want to display, then click a widget to add it to the canvas.
  </Step>

  <Step title="Configure each widget">
    Click the pencil icon on any widget to open its configuration panel. Set the date range, filters (by group, agent, ticket priority, or tag), and display type (bar chart, line graph, number, or table).
  </Step>

  <Step title="Arrange the layout">
    Drag widgets to reorder them on the canvas. Resize any widget by dragging its bottom-right corner. FusionDesk snaps widgets to a grid for a clean layout.
  </Step>

  <Step title="Save your dashboard">
    Click **Save Dashboard** in the top-right. Your dashboard is now available in the **Dashboards** list and updates in real time.
  </Step>
</Steps>

## Available Widgets

The following widgets are available in the widget library:

| Widget                  | Description                                                                                    |
| ----------------------- | ---------------------------------------------------------------------------------------------- |
| **Ticket Volume**       | Bar or line chart showing tickets created over a selected time range.                          |
| **Resolution Time**     | Average and median ticket resolution time, filterable by group or priority.                    |
| **Open by Priority**    | Donut chart breaking down currently open tickets by priority level.                            |
| **Agent Leaderboard**   | Ranked list of agents by tickets resolved, satisfaction score, or response time.               |
| **Project Status**      | Summary of active projects showing task completion percentage and overdue task count.          |
| **SLA Compliance Rate** | Percentage gauge showing the proportion of tickets meeting first-response and resolution SLAs. |
| **First Response Time** | Average time from ticket creation to first agent reply, trended over time.                     |
| **CSAT Score**          | Customer satisfaction score trend over the selected period.                                    |

## Sharing Dashboards with Team Members

To share a dashboard:

1. Open the dashboard you want to share.
2. Click the **Share** icon in the top-right toolbar.
3. Choose one of the sharing options:
   * **Specific members** — search for teammates by name and select their access level (View or Edit).
   * **Entire group** — share with all members of a selected department or group.
   * **Anyone in workspace** — all workspace members can view but not edit.
4. Click **Apply**. Shared members can access the dashboard from their **Dashboards** list.

<Info>
  Only the dashboard owner and Admins can delete a shared dashboard. Agents with View access can duplicate it to create their own private copy.
</Info>

## Setting a Dashboard as Your Homepage

You can set any dashboard as the first screen you see when you log in to FusionDesk:

1. Open the dashboard you want to use as your homepage.
2. Click the **⋯ More** menu in the top-right corner.
3. Select **Set as Homepage**.

Your selection is saved per user and does not affect other team members' homepages.

<Tip>
  Pin your top three or four KPI widgets — ticket volume, SLA compliance, average resolution time, and CSAT score — at the top row of your homepage dashboard. This gives you an instant health check every time you open FusionDesk, without scrolling through detailed charts.
</Tip>